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Manager - OCC Development & Training

Essential Functions: The Manager OCC Development & Training will work collaboratively with training management, instructional staff and subject matter experts to evaluate training needs and create industry leading training solutions allowing dispatch and crew scheduling managers and supervisors to focus on their employees and operational integrity.
  • Plan, direct, or coordinate development activities and training
  • Design and develop training materials utilizing web-based training programs and Learning Management Systems to meet dispatch and crew scheduling training requirements.
  • Work collaboratively with a diverse team (department managers and supervisors, customer representatives, subject matter experts, instructional staff, program developers) to research, design, develop and implement effective training solutions.
  • Provide timely status updates and reports on assigned projects and organizational performance to supervisor.
  • Take ownership of assigned projects and do what is necessary to ensure assigned projects are completed on schedule and to department standards.
  • Directs and cultivates effective collaboration with third party vendors and programs. Design of both in-house and with expert third parties, solutions that include a blended approach to learning such as coaching, classroom training, experiential learning, distance learning and online learning.
  • Performs other duties as assigned to support the effective and efficient operation of the department and company.
  • Is the subject matter expert for all the software used by Dispatch and crew scheduling personnel.
  • Responsible along with the Manager - Ground Training, for the planning and execution of the approved Dispatcher Training Program.
Competencies and Knowledge:The successful candidate should have demonstrated skills in the following: leadership and management; coaching; influence; mentorship; approachability; time and performance management; strong organizational skills; proactive and collaborative approach to problem-solving; positive communication skills (verbal and written); ability to work with no supervision in a team environment; ability to interact with all levels of company personnel; strong team player; professional aptitude; ability to manage multiple projects at one time with time sensitive deadlines; ability to maintain confidentiality and handle sensitive situations appropriately when performing job duties; and adaptability in an aggressive growth environment.
Supervisory Responsibility: There is no supervisory responsibility with this position.


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